WHAT IS TMS? Total Managed Services
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This is our premier service offering billed at $35 per computer per month and offering one month free if you pay annually. It includes all the below including your annual antivirus/antispyware subscription and is an annual commitment. We have tons of happy customers that have offered to be references for us so if you would like some just ask.

System downtime, viruses, spy ware, degraded system performance, losses of productivity… Are the computer systems you rely upon to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive to all businesses.

The majority of computer down time or onsite service requirements can be avoided by performing preventative maintenance (such as built in Microsoft tools (Disk Cleanup & Disk Fragmentation) that require administrative permissions to run, regular software updates and service patches. Tedious tasks such as installing required software, anti-virus & anti-spyware scanning and cleaning. These have always required a physical network administrator or tech sit and perform them manually, requiring a great deal of billable onsite time or usually skipped all together.

At Your Way Computer Tech Team, we understand this. We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges.

Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We're here to help you realize the productivity gains and return on investment you have been expecting from your computer systems all along.

The YWCTT-TMS provides affordable proactive IT management and support to growing businesses. Utilizing our unique IT automation framework for providing managed services, Your Way Computer Tech Team provides a range of proactive services to keep your computer systems up and running and your people and business productive.

How Secure is this solution? (All Levels of Service)

TMS Agent

The TMS agent platform architecture is central to providing maximum security. Each computer managed has a small agent installed. The agent initiates all communications back to the server. Since the agent will not accept any inbound connections, it is impossible for a third party application to attack the agent from the network.

Firewalls

TMS agent does not need any input ports opened on client machines. This lets the agent do its job in any network configuration without introducing susceptibility to inbound port probes or new network attacks.

Encryption

TMS agent protects against man in the middle attacks by encrypting all communications between the agent and server with 256-bit RC4 using a key that rolls every time the server tasks the agent, typically at least once per day .Since there are no plain text data packets passing over the network, there is nothing available for an attacker to exploit.

Secure Access

Administrators access the TMS server through a Web interface after a secure logon process. The system never sends passwords over the network and never stores them in the database. Only the administrator knows his or her password. The client side combines the password with a random challenge, issued by the TMS server for each session, and hashes it with SHA-1. The server side tests this result to grant access or not. The unique random challenge protects against a man in the middle attack sniffing the network, capturing the random bits, and using them later to access the TMS server.

Web Access

The Web site itself is protected by TMS Patch Management. The TMS Patch scan is run on the TMS server every day. As soon as new patches are released, the TMS Patch scan automatically detects they are needed and applies all security patches automatically. Finally, for maximum Web security, the TMS server Web pages fully support operating as an SSL web site.

TMS Endpoint Security (Level 3 Service Only)

TMS Endpoint Security, a powerful and proven add-on to the TMS IT Framework, provides an essential security protection component. By incorporating reactive antivirus and spyware detection with the latest proactive technologies, TMSs and Corporate IT Professionals are able to include effective protection against malicious programs ensuring not only anti-virus protection but protection from unknown threats.

To get to the root of problems and provide solutions quickly and efficiently, IT managers and managed service providers need a complete hardware inventory and software inventory of the servers, workstations, mobile computers and software on their networks. This task gets increasing difficult as the network expands beyond the walls of the organization to multiple locations including employee homes.

The YWCTT TMS web based, integrated IT software suite delivers a complete and comprehensive hardware inventory and software inventory right to your fingertips. Automatic recurring computer audits keep inventory up to date and accurate at all times. Using only a Web browser, IT managers and service providers can quickly access the computer inventory information needed to manage the network efficiently.

• Complete PC Inventory and Configuration
• Workstations, Laptops, Servers
• Location independent
• LAN, WAN, Mobile and Remote Users behind NAT and Firewalls
• All hardware: CPUs, PCI cards, memory and drives with user notes
• All installed software: Licenses, version numbers, path and description
• System information from DMI and SMBIOS including:
• PC makes, model, serial number, mother board type
• Over 40 other detailed configuration items

• OS information, version number and service pack
• Inventory of internal and external network links
• Current network settings including
• Local, WAN and gateway IP addresses
• DNS, WINS, DHCP, and MAC address
• CPU, RAM and Disk Volume details
• Printers, local and network
• User defined fields to capture additional system information

Networks using Domain Controllers deploy in minutes without physically visiting a computer, Network computers not joined to a domain usually require a onetime 5 minute per workstation visit. There is no charge to install the agent on any PC at any level.

No impact on users & No downtime to perform the inventory.

Up to date and accurate inventories
Applications and drivers are all at the most up to date version
Close security holes
Reduce interoperability issues
Transparent to the user other than the help desk icon.

Complete hardware and software profile is stored on the server Inventory data is always available Complete computer summary on one screen Pinpoint failures by manufacturer and model Software License Compliance Reduce multiple on site visits caused by not having the right components

Comprehensive Inventory and Audit Reports

• User defined, Scheduled, E-mail notification, Export to HTML, Excel or Word
• Automatic Recurring Audits
• Complete and up to date Inventory
• Terms / Services Definition

All managed services are an annual contract obligation and will be billed monthly and renew automatically on contract date anniversary. The price is based on the number of desktops and servers currently managed. The terms are Net 30. Other services incurred or requested during this plan will be billed at their regular rates of:

As Needed On-Site Service (Remember remote service is included in your monthly $35 per month TMS charge – Any On-Site service scheduled at least 2 business days in advance are billed at $75 an hour.)

On-Site Rapid Response / After Hours Service – Any Service that requires a 4 hour window of time needed for a technician to arrive on site the same day. This agreement is billed at $125 an hour.

Managed Services – Proactive Automated Services with onsite service plans scheduled on a regular and recurring monthly basis. Onsite Service agreements are bundled with this plan.

Scheduled Maintenance Windows

Your Way Computer Tech Team will regularly install patches and critical updates to your server to help ensure that you are guarded against the latest vulnerability threats. For many of these updates to be installed properly your server must be restarted. Your Way Computer Tech Team will restart your servers, as necessary, between our regular maintenance window of 11PM and 4AM Sunday through Saturday. If the expected downtime is greater than 15 minutes then Your Way Computer Tech Team's Managed Services staff will contact you to inform you of the outage. You reserve the right to request that Your Way Computer Tech Team reschedule the outage to align with your business needs.

If you prefer to not be on our TMS but need to have a company you can count on, you may want a prepaid package contract or Block of Service Agreement. So we do offer – Legacy service agreements billed at $65 an hour in blocks of 50 hours with a minimum of 5 hours time charged against this package per month. This plan does not include our TMS automated services and is billed in advance for each month. This provides a nice discount for companies that prefer a PREPAID BLOCK OF SERVICE and you will still be part of our team and get the benefits that it includes.